Training and helping our users brings a daily dose of satisfaction to the Web Content team in University Advancement and marketing.
Currently, 137 users from across the Ferris community are updating and creating pages on the Ferris website through the OmniUpdate content management system. The Omni system was recently upgraded to Version 10, opening the way for a state-of-the-art user interface that encourages the decentralization of web content and checks each page before it is published for spelling errors, broken links, code validity and accessibility.
In the middle of this process is veteran employee Dale Hobart, a mainstay on the Ferris campus for nearly 40 years and “the man behind the curtain” when it comes to training fellow employees and their students in the development of webpages through the content management system.
Dale’s training consists of an initial 90-minute one-on-one tutorial (with a personal touch) and the creation of an account for each new user. A website of training materials focused on the OmniUpdate system is also made available as part of the training “regimen.”
The Web Content staff fields approximately 100 support emails and phone calls weekly to assist users with their webpage updates. The OmniUpdate system has a method of checks-and-approvals that allows the Web Content staff to approve all new or updated pages and ensure their accuracy and consistency.
The Web Content staff is teaming with Jody Gardei and the new Staff Center for Training and Development to offer a regular series of OmniUpdate open sessions for all users of the system. The training sessions will afford Omni users the opportunity to intermingle with the training staff and work through any issues they wish to bring to the table.
Initial dates for the OmniUpdate workshops are scheduled for October 1 at 9:00 a.m. in Alumni 121 and October 30 at 11:00 a.m. in Prakken 117.
Contact the Web Content Staff:
Ted Halm, Web Content Manager TheodoreHalm@ferris.edu
Paul Hobart, Web Developer PaulHobart@ferris.edu
Dale Hobart, Part-time Support Paraprofessional